Account & Data Deletion

Cancelling a subscription

Cancellation manages future billing through Apple. It is not a request to delete your ShowGen account or content. Use Apple's subscription settings or follow Apple's cancellation instructions.

Letting access expire

When a trial or paid subscription ends, access to subscription features can end. Expiration does not itself cause immediate deletion of your data. ShowGen's App Store V1 policy is to retain your data for at least one year after paid access ends, so a returning user can regain access to existing information.

This retention policy is separate from a request to delete your account or data. If you used only a trial, contact us about retention for your account rather than assuming it has already been deleted.

Deleting a ShowGen account

Account deletion is an explicit request to remove your ShowGen account and associated data. It is different from signing out, deleting the app, cancelling a subscription or letting a subscription expire.

In ShowGen, open General Settings → ShowGen Account → Delete ShowGen Account. Read the destructive confirmation and choose Delete Account only when you intend to proceed. Cancel leaves the account unchanged. This web page explains the process; it does not perform deletion.

Deletion removes the account's personal identity/Profile according to its verified ownership and ends its Band memberships and access. Shared Band-owned Songs, Shows, Rules, ratings and historical references remain available to remaining members. Deletion does not transfer ownership to another member or erase the shared Band.

Remote/account cleanup can fail or need a retry. Follow the app's progress or error message and retry when requested; do not assume deletion is complete from an error, interrupted connection or sign-out. Required cloud/local cleanup can remain pending after server cleanup. The app reports completion after its required stages finish; no exact completion time is promised.

Email contact@showgen.ca for deletion assistance or to discuss a request. Explain whether you mean your online account or particular content. Do not include passwords, verification codes, payment details or a complete library backup. We may need to verify that the request concerns your account.

Local, synchronized and shared information

Your ShowGen Profile, online account, data on your devices, supported iCloud content and copies sent to other people are distinct. Do not assume that removing one automatically removes the others. If you are unsure what a deletion would affect, ask before removing information you want to keep.

Deletion follows verified account ownership. It does not promise removal of unrelated or unowned Profiles, unrelated personal Sheets/Pulse libraries, copies held by other people, every historical operational record or every exported backup. Personal Profile deletion markers prevent an older backup from reviving a deleted identity. See Backup and Restore for recovery boundaries.

Remember your Apple subscription

Deleting a ShowGen account does not cancel billing through Apple. Manage or cancel any active subscription through your Apple Account as a separate action. You can contact ShowGen for support even when you are not subscribed.

Subscription and Purchases explains Restore Purchases, Manage Subscription and offer-code redemption. Apple/StoreKit purchase entitlement is separate from your ShowGen Account, Profile and Band identity.

Read the Privacy Policy and Terms of Use for the related V1 policies.