ShowGen Support

Every report is welcome

ShowGen is actively developed and supported. If you encounter a bug, have a problem, or have an idea that could make ShowGen better, please get in touch. Reports of any size are welcome, from small interface issues to workflow improvements and feature ideas.

You can also write directly to contact@showgen.ca. You do not need an active subscription to contact support or read these pages.

What to contact us about

• Bugs, errors and unexpected behavior.
• Usability problems, confusing controls or accessibility difficulties.
• Workflow suggestions and feature requests.
• Questions about ShowGen, your account or your data.

Help us understand what happened

If you are reporting a problem, include whatever you can. A short description is enough to start.

• Your ShowGen version, device model and operating-system version.
• What you were trying to do, the steps you took, and what happened instead.
• Whether it happens every time or only sometimes.
• An optional screenshot that helps explain the issue. Remove private names, contact details and other people's content first.

Please do not email passwords, verification codes, payment-card details or private invitation links. There is no need to send your complete library or backup with an initial report.

Subscriptions, accounts and data

Open General Settings → Subscription in ShowGen for Restore Purchases, Manage Subscription and Redeem Offer Code. Read Subscription and Purchases for access and verification help, or Support & Feedback for the in-app contact action.

Apple manages App Store subscription billing. Use Apple's subscription settings to manage or cancel your subscription, or follow Apple's cancellation instructions. Contact ShowGen if you have a question about access in the app.

Cancelling a subscription, letting it expire and deleting a ShowGen account are different actions. Subscription lapse blocks paid access without deleting Profiles, libraries or Band data. To delete your account, use General Settings → ShowGen Account → Delete ShowGen Account. Read Account & Data Deletion for confirmation, retry and shared-data guidance.

For privacy questions, see the Privacy Policy or email contact@showgen.ca.

Ongoing support

Feedback helps guide ShowGen's development. We may ask for more information to understand a report. We cannot promise a particular response time, a fix date or that every feature request will be implemented, but questions and suggestions are always welcome.